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Because RiverRoadWINE.com is committed to your privacy we are making our information
policies transparent.
On this page we describe the following:
1.What personally identifiable information of yours or third party personally
identification is collected from you through the web site
2.The organization collecting the information
3.How the information is used
4.With whom the information may be shared
5.What choices are available to you regarding collection, use and distribution
of the information
6.The kind of security procedures that are in place to protect the loss, misuse
or alteration of information under our control
7.How you can correct any inaccuracies in the information
If you feel that we are not abiding by our posted privacy policy, you should
first contact RiverRoadWINE.com through email.
Information Collection and Use
RiverRoadWINE.com is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others in ways different
from what is disclosed in this statement. RiverRoadWINE.com collects information
from our customers at several different points on our website.
Registration
No registration is required in order to use this website, although a customer
must create an account prior to any purchase. During account creation a customer
is required to give their name, email address, zip code, and a password. This
information is used to contact our customers about the services on our site for
which they have expressed interest. It is optional for a customer to provide
a phone number, but encouraged so we can have another means to contact you regarding
your order.
Ordering
We request information from our customers on our order form. Here a customer
must provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information is used
for billing purposes and to fill the customer’s orders. If we have trouble
processing an order, this contact information is used to get in touch with the
user.
Gift Recipients
We collect contact information for gift recipients in order to ensure correct
gift delivery. We do not sell or rent any contact information for gift recipients.
Beyond completing delivery of their gift, we do not contact gift recipients in
any way.
Cookies
A cookie is a piece of data stored on the visitor's hard drive containing information
specific to that visitor's use of the website. Any information placed in the
cookie is accessible only to www.riverroadwine.com, and will not be sold or shared
with anyone else under any circumstances. We use a cookie to store a unique session
identifier, and this allows us to maintain your shopping cart from one page request
to the next. We are also able to maintain your session information from one visit
to the next. By setting a cookie on our site, our customers do not have to log
in more than once, thereby saving time while on our site. If a customer rejects
the cookie, they may still browse our site. Unfortunately, the customer experience
will be greatly curtailed, as the customer will be unable to log in or make a
purchase.
Log Files
We use IP addresses to analyze trends, administer the site, track customer's
movement, and gather broad demographic information for aggregate use. IP addresses
are not linked to personally identifiable information.
Sharing
RiverRoadWINE.com will share aggregate demographic information with its partners.
This is not linked to any personal information that can identify any individual
person.
We use an outside shipping company to ship orders, and a credit card processing
company to bill customers for goods and services. Our website is supported by
Lanteck Studio who help with the technical operation of our website and provide
additional service as required. These companies do not retain, share, store or
use personally identifiable information for any secondary purposes.
We value your privacy very much at RiverRoadWINE.com, and will never release
any account information to anyone outside of the necessary core groups that help
our business function, like those mentioned above unless our customers give us
the authority to do so.
Links
This web site contains links to other sites. Please be aware that RiverRoadWINE.com
is not responsible for the privacy practices of such other sites. We encourage
our customers to be aware when they leave our site and to read the privacy statements
of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web site.
Newsletter
If a customer wishes to subscribe to our newsletter, we ask for contact information
such as name and email address and zip code. If at any time you should wish to
unsubscribe, simply follow the link in your newsletter to update your email preferences.
You may reach us through our Customer Service department.
Security
When our order form asks customers to enter sensitive information (such as credit
card number and/or social security number), that information is encrypted and
is protected with the best encryption software in the industry - SSL (Secure
Socket Layers), provided by Thawte, a leading encryption software company available
today. While on a secure page such as our order form, the lock icon on the bottom
of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes
locked, as opposed to unlocked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect customer-information offline. All of our
customers' information, like the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform a specific
job (for example, a salesperson) are given access to personally identifiable
information.
If you have any questions about the security at our website, you can send an
email to our Customer Service department
Correcting/Updating Personal Information
If your person information changes (such as your shipping or billing address,
etc.), you can add new information or delete any addresses or credit cards from
your account at the "My Account" page of our site. You can also modify
your login information and opt out of our newsletter from the same page. Of course,
if you prefer speak to a human, we can be reached at 1-201-868-8618.
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